FAQs

Contact Lynny

Hi, in NZ just phone or text me on 021 0861 4254, and I’ll ring you back.

Or email me on info@HerbaPainRelief.co.nz  

I look forward to hearing from you 🙂 

Prices

All prices are in New Zealand dollars and are shown both with GST included. GST is not added to the Shipping cost.

Purchases

All purchases must be paid in full prior to dispatch. Freight prices are added in the cart $6.50 for any sized order.

Shipping

All parcels are tracked and shipped on a Mon, Tues, Wed* arrival of products generally take 5 – 7 days.

* Usual shipping on a Monday except for public holidays that fall on a Monday, where shipping will then be on Tuesday. Orders placed during the lead up to Christmas will also be posted for delivery daily.

What countries do you ship to?
We just ship to New Zealand and Australia presently,
Payments

We accept Visa and MasterCard. Payment is made using PaymentExpress and PayPal and AfterPay. Payment details are sent over a Secure Server for your protection.

No credit card details are stored on this website or on our server.

For New Zealand orders we also accept payment via Bank Transfer.

The name that will appear on your statement will be HERBAL PAIN RELIEF.

View PaymentExpress Privacy Policy here.

Returns & Refunds

If you receive goods damaged on arrival, please contact me 021 0861 4254 immediately, so the issue can be resolved. Only unopened products may be returned for refund.
I, Lynny sometimes mixes up orders, just text, ring or email and let me know, I’ll sort it out. 

Contact me if you have any problems or issues with the products info@herbalpainrelief.co.nz 

Privacy

I are committed to ensuring the privacy of our visitors and customers. Under no circumstances will our visitors or customers data including email addresses etc be given to any third parties.

I are fully dedicated to the complete privacy of all customer information. For customers purchasing goods through this website, the required purchase information is guaranteed to remain confidential. Under no circumstances will we sell or share your personal information with a third party that is not directly involved with your transaction.

If you have any questions about this security/privacy statement or the practices of this site, please contact us.

Company

I, Lynny business are a fully New Zealand owned and operated business. We are a registered New Zealand company: Herbal Pain Relief Ltd and are trading as Herbal Pain Relief.

Have A Question or Contact Lynny